Frequently Asked Questions
Please read our FAQ before sending us a message.
Zoe Alexander UK ships worldwide with DHL and within the UK with Royal Mail 1st Class Signed For Service. For a guide to costs click on our link below:-
Zoe Alexander UK accepts the following credit and debit cards:-
- VISA ELECTRON
- VISA DEBIT
- MASTERCARD MAESTRO
- DINERS CARD
- DEBIT MASTERCARD
UK orders are dispatched by Royal Mail 1st Class Signed For Service with delivery in 24-48 hours.
International orders are dispatched by DHL with delivery in 2-3 working days.
Zoe Alexander UK uses the Realex Payment Gateway which is a secure payment gateway provider.
We do not store any of your payment details on our site.
Your order is usually processed within 24 hours of payment.
We will try to contact you directly to check you are happy with the sizes you have chosen.
Your order is delivered by Royal Mail 1st Class in the UK or by DHL internationally. Both forms of delivery are tracked and signed for where the country permits.
Zoe Alexander UK prints an invoice with every order that accompanies your shipment with a packing list itemising your order.
Send us an email
Please send any inquiries to:-
We will always endeavour to answer your inquiries within 24 hours.