Terms & Conditions
GENERAL INFORMATION - we want you to be happy!
Our objective is to offer you complete satisfaction with your order and the service we provide. When you place an order online with us you do so in the confidence that the terms and conditions outlined apply and by placing an order with us, you are agreeing to accept these terms and conditions. The terms do not affect your statutory rights.
We reserve the right to amend these terms and conditions at any time. Any such amendments will take effect when they are placed on the Website and should be read on each occasion you use the Website. Continued use of the Website signifies your acceptance to be bound by the latest terms and conditions.
PAYMENT AND PRICES - no nasty surprises!
We accept payment with the debit and credit cards shown on our Website. All payments pass through the Realex Payment Secure Provider page to ensure security is maintained during your transaction.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
Your credit/debit card will be authorised when your order is placed and processed but you will not be charged for the value of the goods until they are despatched to you. If you have out of stock items on your order we will charge and despatch the in stock items and the out of stock items will follow.
CONTENT & COPYRIGHT - getting it right for you!
We have made every effort to ensure that the information provided on our website is as accurate as possible. In particular, that all details, descriptions and prices of products shown are correct at the time of publishing. However, errors do sometimes occur and if we discover an error in the price or description of a product you have ordered, we may cancel your order and contact you to ask whether you wish to continue with your order at the correct price or cancel it.
We have tried to display all garment colours accurately but browser software and monitor displays may sometimes cause colour variations and we cannot be responsible for any discrepancies between the image and the actual product.
Zoe Alexander UK Ltd is the owner of the trademark Zoë Alexander UK. The content and images of this site including images, designs, logos and text are the copyright of Zoe Alexander UK Ltd. All rights are reserved. The copy, print or download of any of the material on this site for commercial use is totally prohibited. Extracts from the site may be forwarded to third parties solely for personal use and recommendations.
Registered Head Office
Zoe Alexander UK Ltd
9a The Ness, Canterbury,
Registered in England and Wales No. GB07547378
OUR 100% GUARANTEE - peace of mind for you!
Our clothing designs are made with great care and a huge effort is put into quality control of raw material selection, fabric selection and garment manufacture to ensure ranges of high quality garments with comfort and an excellent fit. We continue to work hard at improving and refining the collections.
However, if you wish to return an item for refund or exchange, please send it back in its original packaging and in saleable condition within 28 days of receipt. Please see our REFUNDS & EXCHANGES section to read our full details.
Discounts and Offers
Multibuy discounts can not be used in conjunction with any other offer. Discounts and offers are not valid on sale items and multibuys. We reserve the right to end any discounts or offers at any time including before the advertised end date without notice.
Zoe Alexander UK Ltd shall not be liable for any consequential loss whether this arises from breach of duty in contract or any other way. Liability for any claim shall not exceed the price of the goods supplied. This does not affect your statutory rights.
Zoe Alexander UK takes all reasonable steps to ensure a reliable website service, however we cannot guarantee that your use of this website will be interruption or error free and cannot be responsible or liable to you for any disruption, loss or corruption of any content or material downloaded or transmitted through the website.
We reserve the right to suspend the use of the website at anytime to perform essential maintenance, update information and to remove any inaccurate or unauthorized material.
Zoe Alexander UK Ltd.